Take the first step

Yes! We offer virtual, hybrid, and in-person treatment options. Please contact us for more information.

The first step is to contact us! You are invited to call us at 855-852-4968 or use our online booking to arrange an admission consultation. We can help you determine the type of treatment appropriate for your needs. This consultation can be conducted in person or by phone. 

The Lotus Collaborative works with most major insurance companies. The percentage of coverage depends on your individual plan.

We are happy to coordinate with your insurance company to determine your coverage for treatment. When you call to schedule your initial consultation, we can collect your insurance information to determine your benefits. 

*Some insurance plans have limitations or exclusions for the treatment of eating disorders or mental health issues. For clients that do not have insurance, we offer private-pay, sliding scale, and scholarship options. If you need to finance your treatment at The Lotus Collaborative, please go to www.mytreatmentlender.com/lotuscollaborative and they can provide you with the assistance you need to obtain a private treatment loan. 

Our individual sessions are fee for service, meaning you pay at the time of service. 

If you have mental health benefits through your health insurance, you may be reimbursed for all or part of the fee. Please call for current rates.

We ask for a credit card to hold your appointment time. You will not be charged for the appointment if you need to reschedule and call 24-hours prior.

*For clients that are enrolled in our IOP or PHP programs, weekly individual therapy and individual nutrition counseling are included in the daily treatment day fee.

Coverage of our services largely depends on your insurance policy as well as the type of treatment you are pursuing.

We are in-network with the following insurance providers: Aetna, Anthem Blue Cross, Cigna, United Healthcare, and Kaiser Permanente.

We also work with the counties of San Francisco and Santa Cruz, and we collaborate with Medi-Cal to obtain Single Case Agreements (SCAs).

If you are covered by another insurance provider, we are happy to request a Single Case Agreement, though approval is not guaranteed.

For clients that do not have insurance benefits, we offer private-pay, sliding scale, and scholarship opportunities.

Absolutely. At Lotus, we believe mental health care and eating disorder recovery are most effective when people feel seen, affirmed, and safe to show up as themselves. Many of our clients and staff identify as LGBTQIA2S+, and our environment reflects that.

From our inclusive intake forms and gender-neutral bathrooms to pride flags in our windows and rotating cultural spotlights, every detail is intentional. Our team includes members of the communities we serve, and we’re committed to ongoing education, training, and conversation to ensure our care is both affirming and informed.

Located in the heart of San Francisco’s Castro District, right next to the Pink Triangle Memorial, and in Santa Cruz, our centers offer spaces where every identity is welcome and healing feels possible.

Yes. We believe mental health care is gender-affirming care, and so is eating disorder recovery. Because we’re a small, community-rooted center, every treatment plan is individualized to reflect the client’s full experience.

We’ve supported clients with goals such as coming out to family, exploring how an eating disorder may have masked gender dysphoria, or learning to build more affirming, inclusive relationships.

Our trauma-informed, gender-affirming programs create space for people of all genders and identities to heal, rebuild trust with their bodies, and reconnect with themselves in safety and community.

Our program exclusively provides individualized care. With a small number of clients, we work hard to address each client's individual needs. Each client meets with a therapist and a dietitian at least once a week for individual care. Clients and staff create weekly contracts to address each client's goals and progress. 

Most clients stay somewhere between 4-6 weeks at each level of care, but treatment varies per client’s needs.

Meal and exercise plans are determined on an individual basis taking into account a variety of factors including both psychological and physical concerns.

Food goals are created in collaboration with the client’s dietitian. Areas of improvement could be anything from food variety to food competency; goals are made to support maintenance of habits that include eating to sustain the client living their best life. Grocery shopping, budgeting, and meal planning skills are prioritized to promote success outside of program.

Eating goals are set with focus on building stable, recurring, adequate, and enjoyable experiences with food. Personal preferences and community norms are explored to build a better understanding of the factors that influence eating habits, and triggers and supporters are identified as they learn to re-navigate their eating norms. 

Staff meet every Monday and review the week's treatment plan which includes meal, weight, and exercise plan. We take into account a client's individual preferences and treatment needs. We work with clients to help them formulate their own treatment goals every Thursday. Together, we formulate goals and plans to meet a client where they are. 

Each client’s food, eating, and weight goals are determined based on their unique needs, experiences, and norms.

Weight goals are connected to the intensity of the physical and mental health symptoms a client is experiencing. When the body is far from its natural set point weight, thoughts, feelings, and overall functioning can become destabilized. We pay close attention to medical, psychological, and emotional symptoms to help identify the weight range where the body is best supported and functioning well.

If a client’s body is outside that goal range, we use an anti-diet approach to rebuild eating habits that support whatever the body needs, whether that means weight changes up, down, or staying the same.

In the beginning of eating disorder treatment care, we provide bathroom obs as deemed necessary, Clients are on an observation period after meals as this is usually the hardest time for clients.

The Lotus Collaborative honors relationships that clients have with their current treatment team. We welcome your team's input and will work to collaborate care so that you receive the best treatment possible. When doing discharge planning, we coordinate with your team to minimize the transition from PHP/IOP to outpatient.

Payments for outpatient sessions and groups, missed days, and co-pays, can be made with cash, check, or credit card. We ask for a credit card number to hold your initial consultation appointment time. If you do not show for your appointment or do not provide us with a 24-hour cancelation notice, we will charge your card. If you make the appointment, you will not be charged for the free consultation.