The steps below outline how the assessment and admissions process happens. We welcome and encourage interested individuals to come in for a tour and to meet our staff in person . We are available for tours Monday through Friday during business hours. Please call us at 855-TLC4YOU (855-852-4968) for admissions consultations.
Step 1: Contact Us TLC offers free admission consultations to those struggling with food, weight and diet issues. The goal of this meeting is to provide personalized information about our programs and to discuss your recovery options. Coming in for a consultation is one of the most important steps someone struggling with disordered eating can take. Contact us to schedule a no-cost admission consultation by phone, email or book an appointment online. Consultations are available daily and we do our best to accommodate individual scheduling needs. Consultations can be done in person or over the phone. We are available to answer any questions you may have or relieve fears about taking the initial steps. Inquiry Email: TLC@thelotuscollaborative.com Phone: 855-TLC4YOU (855-852-4968) The Lotus Collaborative The Lotus Collaborative Health & Recovery Center Santa Cruz Health & Recovery Center San Francisco 603 Mission Street 1610 Union Street Santa Cruz, CA 95060 San Francisco, CA 94123 Fax: 831.600.7499 Fax: 415.931.3739
Step 2 Courtesy Insurance Assistance & Payment Options We want those interested in treatment to know up front about insurance coverage and potential costs. Prior to admission, and as a courtesy to you, TLC will help you verify and secure insurance coverage for TLC's intensive outpatient and partial hospitalization programs. Benefits depend on individual's insurance plan. Please download the Check Benefitsdocument and fax or email this information to us. We will verify your benefits with your insurance company and discuss them with you prior to your assessment. If you do not have health insurance, we offer clients private pay, sliding scale for those that qualify, and scholarship opportunities. We have also partnered withMyTreatmentLender.comto provide loan programs for those clients needing financial assistance.
Step 3 Fill out the Intake Questionnaire and Consent to Release Information forms Please download and complete the Intake Questionnaire. This questionnaire can be faxed or emailed to us. Once received, we can schedule your assessment. We ask for a credit card number to hold your appointment. You will not be charged for the appointment unless you don't show up or do not provide us 24-hour notice to reschedule the appointment. Please provide your credit card information by downloading and email the Credit Card Authorization to us or providing the information to us over the phone.
Additionally, please fill out and return the Consent to Release Informationform. We would like to collaborate with your insurance, outside treatment team, and or family/support members. The goal of this collaboration is to best understand you and to best match your current needs with available resources. We will only contact those you wish us to speak with on your behalf.
Step 4 Free Assessment Your assessment will be scheduled with a TLC eating disorder specialist. These are the staff that work with clients everyday and assist them in their recovery journeys. At this hour-long meeting, we will discuss your current needs, summarize primary problems and diagnoses, recommend the appropriate level of care, explore relevant treatment options, strategize against barriers to treatment, and review what the next steps may be. Our meeting will provide you with a feel for TLC's philosophy and answer any questions you may have about eating disorders, the treatment and recovery process, programs available for your, address concerns and explore ways TLC can assist you.
Things to bring to your assessment:
your driver's license and insurance cards
completed documents: questionnaire, release of information, insurance verification, and credit card authorization
medical clearance or current lab work, EKG, and/or medical records (if available)
Step 5 Obtain Medical Clearance Once you decide to begin treatment with us, we ask that you obtain medical clearance prior to admission. Please download the Medical Clearanceform and take it to your doctor. TLC requires that clients participating in our treatment programs be medically stable. Clearance can be provided by your current treating physician.
Step 6 Starting treatment with TLC After the initial consultation, you will be presented with treatment options that best fit you and your needs. You can begin treatment as soon as you are ready. On your first day, you will be greeted by a staff member and provided a brief orientation. During the orientation, we will review program guidelines, review our protection of your confidentiality and answer any questions you might have as you start treatment. After finalizing paperwork, you will receive a personalized binder for use during recovery and provide a space for your belongings while you are in the program. You will also meet the rest of the TLC team, including your primary therapist, the executive director and dietitian. Of course, throughout the day, staff will answer your questions, get to know you a little better and help you begin your journey in recovery.